"It's not easy in lockdown anyway and to add this massive stress is just not fair. "I had my son crying his eyes out before home-schooling and in an absolute state. Please, if there's any money in my wallet, go and take it. He said 'Mummy, you can take all the money from my bank. When Abi confronted her son about making purchases behind her back, she claims the youngster was 'in tears' and even offered to pay her back with his own pocket money.Ībi said: "When I confronted him, he was in tears. "I'm now wondering if I should go to headquarters in America." "At the moment I can ask them to take it back and refund the money, like you would in retail. "He's not been allowed his iPad since then. "Whatever he, we have to suck that up, but I can see on one he's hardly anything. I said 'if those points are still there, surely they can be taken back?' "Apple's argument was they class it as a consumable so they wouldn't refund it. It really just sounded like 'computer says no'. "Then I phoned and spent over three hours talking to two different advisors. "After I put in all the information, it said 'sorry, you are not eligible for a refund'. Then it came back saying 'sorry, we need more details'. "Initially I went online and had to click to refund each one. I sat down at night, looked at my phone and realised he'd made all these purchases. The following day, she called Apple and claims she was on the phone for three hours, while call operators refused to refund her money as the purchases were classed as 'consumables'.Ībi said: "I don't have to check my emails all day. She then applied to individually refund each purchase online. They are curious."Īfter receiving a string of emails confirming Harry's purchases, Abi claims her bank refused to stop the payments and stated they were classed as authorised. not been devious or naughty, he's a child - that's what they do. "I do change the password often because they do look. "I had in place and unfortunately I've got a very clever boy who managed to put his thumbprint on there. This is what I'm trying to get to with Apple. That completely avoids this happening with kids. "There should be a choice and if there had been, I'd say no. She has now branded the games 'dangerous' for encouraging continuous in-app purchases, after little Harry when from spending just 99p to racking up a four-figure bill.Ībi said: "The only purchase I'd ever made on that account was for 99p and I was absolutely unaware until they told me that your card details automatically save. I've already had a reduction in my monthly payment to have it literally wiped."Ībi had been required to enter her iCloud password for the one purchase they had made in the past - but didn't realise her details would permanently save. "It's put me in a predicament and it's massive stress. Boy, 18, fighting for life after being shot by crossbow bolt at train station
0 Comments
Leave a Reply. |